IT Help Desk & Network Specialist
IT & Information Security Department

American Hospital Tbilisi is looking for a competent IT Help Desk & Network Specialist.
Shift/Hours of Work: Full Time

Main Job Duties and Responsibilities:

** Accessing hardware or software to make changes and fix problems
** Maintaining technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
** Designing and implementing new network solutions and/or improving the efficiency of current networks
** Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
** Configuring firewalls, routing and switching to maximize network efficiency and security
** Assisting the procurement process of network equipment and managing subcontractors involved with network installation
** Providing technical assistance for questions and problems; Responding to queries via chat, email, or phone
** Training other staff members on troubleshooting and diagnosing problems
** Following up with AHT employees to ensure full resolution of issues
** Running reports to analyze common complaints and problems
** Maximizing network performance through ongoing monitoring and troubleshooting
** Updating network equipment to the latest firmware releases
** Preparing reports about accomplished tasks

Qualifications:

Education and experience:

** Bachelor`s degree in Computer Science, Computer Software Engineering or in a field closely related to the principal accountabilities of the position
** Minimum 2 years of professional experience
** Extensive knowledge of network connectivity, technologies, protocols, and security

Demonstrated skills and abilities:

** Teamwork
** Detail-orientation
** Exceptional analytical and problem-solving skills
** Excellent interpersonal, communication, and collaboration skills
** Great organizational and time management skills
** Ability to work under pressure
** Ability to work under minimum level of supervision
** Ability to schedule and plan his/her work

We would like to thank all candidates in advance for their interest and only those candidates selected for interview will be contacted.

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