Patient Registration & Administration Manager

Patient Financial Services Management Department

Reports To: Patient Financial Services Management (PFSM) Department Director

Location: Tbilisi

Shift/Hours of Work: Full Time


Job Summary: 

American Hospital Tbilisi (AHT) is looking for a competent Patient Administration Manager who will manage the process of accurate and timeous hospital admissions, billing, and collection procedures patients are adhered to; promoting exceptional patient experiences by demonstrating high quality and professional level of service at all times.

Main Job Duties and Responsibilities:

Monitor and carry out standards regarding customer service, quality registrations, financial clearance, financial counseling, and employee performance; oversee the responsibilities related to the daily workflow of the Patient Administration Unit;

Ensure processes are established and followed concerning financial clearance with third-party payers to minimize loss of revenues;

Responsible for the oversight of the quality of all registrations by establishing and maintaining an ongoing quality assurance process;

Register and pre-register patients as necessary to support the team; deliver guidance and feedback of errors to staff;

Remain abreast of payer requirements as it relates to authorizations, medical necessity, and eligibility;

Develop and foster relationships with key stakeholders throughout the Hospitals Health system;

Control the process of collection of patient identification information, demographics, information about payers; control electronic medical records (outpatient or inpatient);

Identify the payer source and add payer to the case; collect all information in the System about the insurance carries;

Control information about the patient admission and diagnosis to the Government Portal, according to rules defined by the N36 Regulation;

Control cash collection and assure correct administration of the information in the Hospital Information Systems;

Plan, assign, direct, and monitor the work of subordinate staff; analyze and distribute projects, assignments, and workloads; evaluate  employee performance; respond to employee grievances and complaints; initiate and coordinate staff selection and training processes; ensure that staff activities comply with organizational expectations;

Develop strong relationships with physicians and staff to ensure the consistency of client experience throughout the continuum of care; 

Represent department and organization in a positive and professional manner; serve as a role model in actions and behavior; show composure and professionalism under pressure when working with challenging situations and behaviors. 


Education and experience

Bachelor’s degree, preferable in Psychology 

Minimum 3 years of patient registration and administration experience

At least 2 years of supervisory/leadership experience

 Demonstrated Skills and Abilities

Effective communications, negotiations, and conflict resolutions skills

Analytical skills

Leadership skills

Strong communication skills both in Georgian and English

Customer service to manage respond promptly to customer needs

Strong communication skills both in Georgian and English

Project management skills

Change management skills

Ability to optimize the operational processes to achieve objectives

Time management skills

Ability to develop, appraise and motivate subordinates

Team building and management skills

Crisis management skills

Risk management skills


If you have any queries regarding this vacancy, please send an email at [email protected].

We would like to thank all candidates in advance for their interest and only those candidates selected for interview will be contacted.