Patient Registration & Administration Manager

Reports To: Patient Financial Services Management (PFSM) Department Director

Location: Tbilisi

Shift/Hours of Work: Full Time

Job Summary: 

American Hospital Tbilisi (AHT) is looking for a competent Patient Administration Manager who will manage the process of accurate and timeous hospital admissions, billing, and collection procedures patients are adhered to; promoting exceptional patient experiences by demonstrating high quality and professional level of service at all times.

Main Job Duties and Responsibilities:

* Monitor and carry out standards regarding customer service, quality registrations, financial clearance, financial counseling, and employee performance; oversee the responsibilities related to the daily workflow of the Patient Administration Unit;

* Ensure processes are established and followed concerning financial clearance with third-party payers to minimize loss of revenues;

* Responsible for the oversight of the quality of all registrations by establishing and maintaining an ongoing quality assurance process;

* Register and pre-register patients as necessary to support the team; deliver guidance and feedback of errors to staff;

* Remain abreast of payer requirements as it relates to authorizations, medical necessity, and eligibility;

* Develop and foster relationships with key stakeholders throughout the Hospitals Health system;

* Control the process of collection of patient identification information, demographics, information about payers; control electronic medical records (outpatient or inpatient);

* Identify the payer source and add payer to the case; collect all information in the System about the insurance carries;

* Control information about the patient admission and diagnosis to the Government Portal, according to rules defined by the N36 Regulation;

* Control cash collection and assure correct administration of the information in the Hospital Information Systems;

* Plan, assign, direct, and monitor the work of subordinate staff; analyze and distribute projects, assignments, and workloads; evaluate  employee performance; respond to employee grievances and complaints; initiate and coordinate staff selection and training processes; ensure that staff activities comply with organizational expectations;

* Develop strong relationships with physicians and staff to ensure the consistency of client experience throughout the continuum of care; 

* Represent department and organization in a positive and professional manner; serve as a role model in actions and behavior; show composure and professionalism under pressure when working with challenging situations and behaviors. 

Qualifications:

Education and experience

* Bachelor’s degree, preferable in Psychology 

* Minimum 3 years of patient registration and administration experience

* At least 2 years of supervisory/leadership experience

 Demonstrated Skills and Abilities

* Effective communications, negotiations, and conflict resolutions skills

* Analytical skills

* Leadership skills

* Strong communication skills both in Georgian and English

* Customer service to manage respond promptly to customer needs

* Strong communication skills both in Georgian and English

* Project management skills

* Change management skills

* Ability to optimize the operational processes to achieve objectives

* Time management skills

* Ability to develop, appraise and motivate subordinates

* Team building and management skills

* Crisis management skills

* Risk management skills

If you have any queries regarding this vacancy, please send an email at [email protected].

We would like to thank all candidates in advance for their interest and only those candidates selected for interview will be contacted.